Refund and Returns Policy

At Collectif Gift, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help.

1. Return Policy

We offer a 30-day return policy for most products purchased from our website (https://collectifgift.com/).

1.1 Eligibility Criteria

To be eligible for a return, please ensure that:

• The item is unused and in the same condition as you received it.
• It is in its original packaging.
• You have the receipt or proof of purchase.

1.2 Non-Returnable Items

Certain items cannot be returned, including:

• Customized chairs made specifically for you, unless there is a manufacturing defect or damage.
• Items marked as final sale or clearance.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at support@collectifgift.com to notify us of your return request.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our customer support team will provide you with instructions on how to return the item(s), including a Return Merchandise Authorization (RMA) number if applicable.
4. Pack the item securely in its original packaging, if possible.
5. Include the RMA number on the outside of the package, if provided.
6. Ship the item to the address provided in the return instructions.

2.1 Return Shipping

Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or damage.

3. Refunds

3.1 Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-8 business days.
• If rejected, we will provide you with the reason and return the item(s) to you, at your expense.

3.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. This includes:

• PayPal
• Visa
• Mastercard
• American Express
• Other major credit cards accepted at the time of purchase

3.3 Refund Amount

The refund will include the full purchase price of the item(s) returned. Shipping costs are non-refundable unless the return is due to our error (e.g., you received an incorrect or defective item).

4. Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team. We will guide you through the return process for the original item and help you place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@collectifgift.com or +1 (334) 908-0737. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a full refund.

6. Sale Items

Sale items are eligible for returns under this policy unless explicitly marked as final sale.

7. Questions

If you have any questions about our Return and Refund Policy, please contact us:

• Email: support@collectifgift.com
• Phone: +1 (334) 908-0737
• Address: 312 Carlang St, Channelview, TX 77530, USA

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.