FAQs
Welcome to the Collectif Gift FAQ page! Here, you'll find answers to the most commonly asked questions about our elegant and stylish chairs, including Comfort Chairs, Office Chairs, Plastic Chairs, and Wooden Chairs. If you need further assistance, feel free to reach out to us.
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### **General Questions**
**Q: What types of chairs do you sell?**
A: At Collectif Gift, we offer a variety of high-quality chairs, including Comfort Chairs, Office Chairs, Plastic Chairs, and Wooden Chairs. Whether you're looking for comfort, style, or durability, we have options to suit your preferences.
**Q: Do you offer customization options?**
A: Yes, we provide customization options for some of our chairs. You can select materials, colors, and designs to best fit your needs.
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### **Ordering**
**Q: How do I place an order?**
A: Placing an order is easy! Simply visit our website, select the chair you wish to purchase, and complete the checkout process.
**Q: Can I change or cancel my order after it has been placed?**
A: If you need to modify or cancel your order, please contact our support team as soon as possible via email at support@collectifgift.com or call +1 (334) 908-0737. We’ll do our best to accommodate your request.
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### **Shipping and Delivery**
**Q: Where do you ship?**
A: We currently offer **free shipping** across the United States.
**Q: How long does delivery take?**
A: Our standard handling time is 1-3 business days. Once shipped, delivery typically takes 5-8 business days.
**Q: Do you offer international shipping?**
A: At the moment, we only ship within the USA. We hope to expand internationally in the future.
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### **Returns and Refunds**
**Q: What is your return policy?**
A: We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the item within 30 days for a refund.
**Q: How do I initiate a return?**
A: To start a return, please contact us at support@collectifgift.com or call +1 (334) 908-0737. Provide your order number and reason for the return, and we’ll guide you through the process.
**Q: When will I receive my refund?**
A: Refunds are processed to your original payment method within 5-8 business days after we receive your return.
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### **Payments**
**Q: What payment methods do you accept?**
A: We accept a variety of payment methods, including:
- PayPal
- Visa
- Mastercard
- American Express
**Q: Is my payment information secure?**
A: Absolutely. We use industry-standard encryption to ensure your payment details are protected.
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### **Product Care**
**Q: How do I care for my chair?**
A: The care instructions vary based on the material:
- **Plastic Chairs:** Wipe down with a damp cloth.
- **Wooden Chairs:** Use a wood cleaner and soft cloth.
- **Customized Chairs:** Specific care instructions will be provided with your order.
**Q: Can I use my chair outdoors?**
A: Some of our chairs are suitable for outdoor use, but others are designed for indoor use only. Please refer to the product details for specific recommendations.
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### **Contact Us**
**Q: How can I contact Collectif Gift?**
A: You can contact us through:
- **Phone:** +1 (334) 908-0737
- **Email:** support@collectifgift.com
**Q: Where is Collectif Gift located?**
A: Our address is 312 Carlang St, Channelview, TX 77530, USA.
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We hope this FAQ page answers your questions. If you need more help, don’t hesitate to reach out. Thank you for choosing Collectif Gift for your chair needs!